Terms of Use

Scope and parties

These terms govern the use of the raxads.com site and the client panel (raxads.com/panel). "We" and "raxads" refer to the company whose imprint is given in the Contact and Imprint section; "you" refers to the person who visits the site or opens a panel account and the business on whose behalf the account is opened. By opening a panel account you accept these terms.

Our services are aimed at businesses: the account is opened by a person acting on behalf of their commercial or professional activity. The commercial terms of paid services (scope, fee, term, payment, measurement rules) are set out in the Service Agreement you approve in the panel or sign, and in the offer. If the agreement and these terms conflict, the agreement prevails.

Our services

We provide Top 3 on the Map (Google Business Profile and local visibility), Google Ads management, SEO and website building services. The tools on the site (e.g. the Business Profile Review) are for information purposes; their results are based on public data at that moment and may change.

Panel account

• The person opening the account must be over 18 and authorised to act on behalf of the business.
• You are responsible for the information you provide being accurate and up to date.
• Do not share your password with anyone. If you notice an unauthorised action in your account, write to info@raxads.com immediately.
• You are responsible for the actions of the people you invite to your panel (manager, viewer); you can change their permissions at any time.

Your Google Ads account and ad spend

• Your Google Ads account is yours. Linking your account to our manager account is only so that we can provide the service; you can remove our access in Google Ads at any time.
• Ad spend (the budget paid to Google) is not included in our service fee; it is charged by Google to your payment method and invoiced to you.
• We do not decide Google's advertising policies and decisions (ad approval, account suspension, prices); we are not responsible for the consequences of these decisions, but we help you find a solution.
• Google data may arrive with a delay; the figures in the panel reflect the moment of the last sync.

Automatic optimisation and limits

In the panel, on the Budget and rules page, you set the limits of the changes the system may make without waiting for your approval: such as blocking irrelevant searches, adding or pausing keywords, refreshing ad text and changing the daily budget within a percentage you set. Changes within these limits are applied automatically; those outside them come to you for approval.

• Every change appears with its reason on the Log page and can be undone.
• If you have set a monthly ad cap, campaigns are paused when the cap is reached. Because the rules are checked every hour, the cap is applied within 1 hour at the latest; Google may slightly exceed the spend in the meantime.
• You can turn off automatic optimisation at any time.
• Some of the suggestions are prepared with artificial intelligence; the AI cannot access your account directly, and suggestions are checked by code against your rules.

About results

In the Top 3 on the Map service we give a fee guarantee: if we cannot get into the top 3 results on Maps, we do not charge that month's fee; the condition is set out in the Service Agreement. Apart from this, rankings on Google and advertising results depend on many factors outside our control; we do not promise a particular position or number of clicks, calls or customers. What we promise is the process: a weekly report every Monday in your panel and your email.

Fee condition in the Top 3 on the Map service: Top 3 guarantee: if we cannot get into the top 3 results on Maps, we do not charge that month's fee. Condition: if, in the measurement of a month after setup, in a search made from the point where your business is located, you are not among the top 3 results on Maps for any of your 3 target keywords, we do not charge that month's fee. The measurement rule is set out in the agreement.

Ad content and your responsibility

• The accuracy and proof of claims in ad texts (price, discount, scope of service) are your responsibility. You review the drafts before they go live; you can remove any text you do not want.
• If there are advertising restrictions specific to your profession (e.g. health and legal professions), you must inform us. In these sectors we prepare ad texts together with you, according to the specific rules.
• You are responsible for your website and business information being lawful.

Prohibited uses

In these cases we reserve the right to suspend or close the account.

• Scanning the site or panel with automated tools, overloading it, or attempting to bypass security measures.
• Opening an unauthorised account for someone else's business or linking someone else's Google Ads account.
• Using our service to run ads that are unlawful, misleading or contrary to Google policies.

Fees, term and termination

Current fees are on the Pricing page; binding amounts are set out in the offer and the service agreement. The service fee is paid in advance at the start of the period; the end date of each service is visible in your panel and you are reminded by email 7, 3 and 1 days before it. If payment is not received by the end date, the service is paused: the campaigns we manage are paused and automatic optimisation does not run. When payment is recorded, the campaigns paused by the system are reactivated. It renews monthly; you can leave with 30 days' notice. There is no penalty clause; the termination conditions are set out in the agreement. For a service paid annually in advance, in case of termination the amount for the remaining months is refunded. You can close your panel account at any time; when the account is closed, your data is deleted according to the periods in the Privacy Policy.

Intellectual property

The site, panel, software, design and the "raxads" brand belong to us. The ad texts, keyword lists and campaign settings prepared for you remain in your Google Ads account and are yours. Google, Google Ads, Google Maps and Google Business Profile are trademarks of Google LLC; raxads is not affiliated with Google.

Limitation of liability

Except in cases of intent and gross negligence, our liability in connection with the service is limited to the total service fees paid to us in the last 3 months. We are not liable for indirect damages, loss of profit, or damages arising from decisions of Google or other third parties. This limit does not affect liabilities that cannot be limited by law.

Service interruptions

We work to keep the panel running without interruption; short interruptions may occur due to maintenance, failures at infrastructure providers or delays originating from Google. We announce planned maintenance in advance where possible.

Records and evidence

Actions taken in your account (registration, login, agreement and consent approvals, name, phone and email changes, changes in the ad account, notifications we send) are recorded with date and time in a way that cannot be altered. The parties accept, under Article 193 of the Code of Civil Procedure, that these electronic records will be evidence in disputes; your right to present counter-evidence is reserved.

Changes

We may update these terms. We announce significant changes in the panel or by email at least 15 days before they take effect. Continuing to use the service after a change means you accept the current terms.

Governing law and contact

These terms are governed by Turkish law. Istanbul (Central) courts and enforcement offices have jurisdiction over disputes; the statutory rights of users who are consumers are reserved. For questions: info@raxads.com.